FAQS

Yes, we can train and service existing equipment, provided it is cost-effective to maintain. If the equipment is old and shows significant degradation, such as tracks falling apart, it is more economical to replace it. We can assist with both maintenance and replacement to ensure optimal functionality and safety.

Yes, but we do not recommend it as the correct procedure. Using an evacuation chair to go upstairs requires a team to carry it, and with the chair’s load capacity of 180 kilos, this means two people would need to carry both the person and the chair, which can be hazardous.

Motorised stair climbers, that we provide, are a great alternative. As part of our access audit, we can demonstrate the use and benefits of these to you.

No, they do not have to transfer. Wheelchair users can stay in their wheelchair and be attached to a stair climber for safe and quick evacuation during an emergency.

We are truly passionate about what we do. Our commitment goes beyond providing services; we aim to make a genuine difference in people’s lives and prioritise the safety of individuals. We pride ourselves on our expertise and the exceptional aftercare and support we offer our clients.

We provide our access audits complimentary. We pride ourselves on our abilities to offer exactly what the client needs with the aim of building long-term relationships.

We train wherever you prefer. However, we highly recommend training on the actual stairs where the evacuation equipment will be used as it ensures the most practical and effective preparation.

This is completely subjective to the organisation itself, however we recommend Train The Trainer training because it allows you to cascade the training down to other employees and new starters, ensuring consistent knowledge transfer and long-term benefits.

A General Emergency Evacuation Plan (GEEP) is a standardised evacuation plan designed to ensure the safe and efficient evacuation of all individuals within a building or facility during an emergency. GEEPs are developed to address the needs of the general population, focusing on clear procedures, designated evacuation routes, and effective communication methods. This plan typically covers aspects such as identifying safe exits, assigning responsibilities to staff, and ensuring that all occupants are aware of the evacuation procedures. GEEPs are essential for maintaining safety and compliance in any workplace or public building.

A Personal Emergency Evacuation Plan (PEEP) is designed for individuals who may require additional assistance during an evacuation, such as those with physical disabilities, mobility impairments, sensory impairments (e.g., vision or hearing loss), or other specific needs. PEEPs are tailored to each individual’s requirements, ensuring they have a safe and effective evacuation plan. This could involve customised evacuation routes, the use of assistive devices, or designated staff members assigned to provide assistance. PEEPs are crucial for ensuring that everyone, regardless of their abilities, can evacuate safely in an emergency.

A PUWER (Provision and Use of Work Equipment Regulations) assessment is a mandatory assessment to ensure that work equipment is safe to use and properly maintained. This inspection checks that machinery, tools, and other equipment used in the workplace comply with safety regulations. It covers various aspects such as equipment suitability, maintenance, training, and safeguarding measures to prevent accidents or injuries.

PUWER and LOLER (Lifting Operations and Lifting Equipment Regulations) inspections are both essential for workplace safety but focus on different aspects of equipment use.

• LOLER inspection: Specifically applies to lifting equipment and accessories, focusing on the safety of lifting operations. LOLER inspections ensure that lifting equipment is strong enough, properly installed, and regularly examined to safely handle loads.

• PUWER inspection: Applies to all work equipment, ensuring it is safe for general use, properly maintained, and fit for purpose.

The frequency of PUWER testing is not explicitly defined by law but should be determined based on a risk assessment of the equipment and how often it is used. High-risk or heavily used equipment may require more frequent inspections, while low-risk equipment may need less frequent checks. Generally, PUWER inspections should be carried out at regular intervals to ensure ongoing compliance with safety standards. It’s also advisable to conduct a PUWER inspection whenever new equipment is introduced, after any significant modifications, or following an incident involving the equipment.